Returning Patients

Friendly Reminders

Financial Responsibility/Card on file

  • Patients are required to provide a debit/credit card that will be left on file and used for the following: (1) Appointment fees, (2) No Show/Late cancellation fees (3) Other Administrative/Professional fees (e.g. form completion, document preparation). All payments are due at time of service.

  •  For minimal disruptions in care delivery, it is important to maintain updated payment information on file. Please notify the practice if the card on file has been lost/cancelled/replaced. You may also update your payment information from within the patient portal by selecting the credit card icon in the menu at the top of the home page when you log into the patient portal.

  • If you receive a separate invoice via email or within the portal it means that the card on file could not be processed/was declined.

  •  All outstanding balances must be paid prior to the next appointment.

 

Additional Services Fee Reminders

  • School Medication Authorization Form (for school nurse to administer medication) - $25

  •  There will be a prorated charge (billed in 15-min increments) based on the rate of $400/hr for the following services:

    • All phone calls and e-mail/patient portal communication over 10 minutes (including calling insurance to obtain Prior Authorizations)

    • Letter writing, formal referrals

    • Form completion

    • Consultations with other professionals at your request/authorization, preparation of records or treatment summaries or the time required to perform any other service. 

Appointments

  • Appointment reminders are sent via email and text 48-72 hours before your scheduled appointment. The text reminder allows you to cancel or re-schedule your appointment with enough notice to avoid the no-show/late-cancellation fee.

No Show/Cancellation/Late Arrival Policy

  • If patients need to cancel or reschedule appointments, they must give 2 business days (48 business hours) notice to avoid being responsible for the no show/late cancellation fee, which is equal to the full session fee.

Refills

  • Please call your pharmacy first to confirm the status of refills on file prior to sending a portal message/email or calling. Every attempt is made to update prescriptions and refills during your visit which should mitigate the need to request refills in between visits. The only exception to this is controlled substances which are not allowed to have automatic refills by the DEA.

 

Communications

  • Telephone and electronic communication should be limited to non-sensitive and non-urgent issues, such as initial inquiries, scheduling, and reporting of self-monitoring data. Phone calls or emails requiring more than 10 minutes of time should be scheduled as an appointment to dedicate time specifically to address the issue.

  •  Disrespectful, abusive behavior or harassment will not be tolerated. Treatment will be immediately terminated for this behavior.

  •  Excessive calls or emails may signify the need for a higher level of care or that my practice is not a good fit. If that is determined to be the case, I will be happy to provide the names of other psychiatrists/practices in the community.